Post-delivery: Expected Behaviors

Please understand that some of the following situations can happen after shipping

  • Bottom sitting
  • Swimming and/or floating upright
  • Inactive,heavy breathing
  • External injury from shipping

The symptoms mentioned above are very common post-delivery syndromes. If your fish is experiencing them, do not panic, follow out acclimating procedure and the fish will be back to normal after 24 to 48 hours. IMPORTANT: If those symptoms persist after the acclimation period, contact us immediately to get proper assistances from our fish care team.

Water Quality

To make sure your fish are happy and healthy, the most important thing is the water quality, the ideal level from our view are:

  • Ph: 7-7.4
  • Ammonia: 0
  • Nitrite: 0
  • Nitrate: Under 20ppm

Note: Ammonia and Nitrite are poisonous for fish, especially when they just arrival, please make sure these two levels are at 0. If your tank has ammonia or nitrite issue, please contact us for better support. We suggest customer purchase API master testing kit, it's more accurate on the testing results.


A variety of food are recommended for feeding. For example, You can use normal pellets as fish main food, veggies, frozen blood worms, brine shrimp... as supplement. Use tank water to soak pellets before feeding will be better. Feeding more frequently with less amount of food is better than big amount each time.